Refund policy

ALL SALES FINAL 

• We do not accept returns, exchanges, or refunds once an order has been placed
• Please review sizing, product details, and your order carefully before purchasing

Damages or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• You must contact us within 48 hours of delivery
• Please include your order number and clear photos of the issue
• Once reviewed and (if) approved, we will offer a replacement item, or issue a refund or store credit 

Important Notes

• Items showing signs of wear, washing, or misuse will not be eligible for replacement
• We reserve the right to deny claims that do not meet these conditions

Chargeback Policy (Pre-Orders)

By placing a pre-order with Excellence & Co., you agree to the following terms:

• Pre-order items are made-to-order or reserved in advance, meaning production begins after purchase
• Estimated shipping timelines are provided but may vary due to production or supply factors
• By purchasing, you acknowledge and accept potential delays

Chargebacks 

• Filling a chargeback without contacting us first is considered a violation of our policy
• We reserve the right to dispute all chargebacks with proof of agreement, order confirmation, and policy acceptance 
• Customers who initiate fraudulent chargebacks may be restricted from future purchases

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 You can always contact us for any return question at excellenceapparell@gmail.com.